At Graduation Photography we take security very seriously.
It is a condition that use of our online shopping is permitted by the recipient of the password to whom it was issued to on the day of your event.
A recipient of a password can choose to provide a third party person with their password. By providing your password to a third party person, the password recipient acknowledges that the third party person is permitted to order photos from that password. We will not take responsibility if the third party person orders photographs from the recipient's password either for themselves, others or on behalf of the original password recipient.
Refund Policy for Presentation Photographs and/or Digital Image.
All graduates are photographed on stage whilst shaking hands with the Presiding Officer. As we are not permitted to interrupt the official ceremony to re-shoot the subject, we are unable to guarantee the outcome of each photo. Therefore in some cases a refund may be issued (excluding postage costs paid at the time of ordering).
Unsuccessful photographs and/or digital images requesting a refund, must be returned to our studio within 30 days, and must fulfill either of the following criteria list below:
1) Subject has eyes closed.
2) Tassel or hair obscuring subjects face.
3) Incorrect subject angle.
4) Camera or flash malfunction.
Any photographs and/or digital images returned for a request of refund that do not fall within the above categories will be judged on a case-by-case basis. The final decision remains at our studio’s discretion.
An accompanying letter outlining in detail the reason for the request of refund must be included with the returned photographs and/or digital images. Please also include daytime contact numbers and preferred method of refund (either cheque or credit card).
All costs incurred, by the customer in returning their photographs and/or digital images to our studio are non refundable. This includes return postage and packaging, travel, courier or other expenses.
Our maximum liability for any photographs and/or digital images deemed unsuccessful for any reason will not exceed the amount paid by the customer at the time of ordering their photographs and/or digital image.
Please direct all inquiries relating to a refund request to:
The Manager
Graduation Photography
996A Victoria Road,
West Ryde NSW 2114
Australia
Tel: 61 2 9809 7022
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